Your privacy
Delete my data
You can ask us to delete the information we hold about you, including data we received when you messaged us on WhatsApp, Facebook Messenger or Instagram. You don't need an account.
How to request deletion
- 01
Use the form
Fill out the form on this page. It's the fastest way and gives us what we need to find your data.
- 02
By email
Email to be confirmed with the subject "Delete my data." Include your name, the email or phone you used with us and, if you messaged us on social media, your Instagram username or Facebook name.
- 03
On WhatsApp, Messenger or Instagram
Write "Delete my data" in your conversation with Kova Photo Studio. A person from our team will reply to confirm the request.
If you removed the connection with Kova from your Facebook account settings, we receive your request automatically and Facebook will show you a confirmation code to check its status here.
Deleting our data doesn't delete what Meta, WhatsApp or other platforms keep in their own systems or the messages on your phone. For that, use each platform's own tools.
Request form
We use these details only to handle your request and keep a minimal record of it (date, what you asked and what we did) to show that we completed it.
What we delete and what we must keep
What we delete
- Your contact details and the notes from your inquiries and quotes.
- Your WhatsApp, Messenger, Instagram, text and email conversations, and the profile data we received from Meta (name, photo, username and identifiers).
- Call recordings and transcripts.
- Your online gallery and the copies of your photos in our archive. Download your photos before you ask: afterwards we won't be able to recover them.
- Your photos on our website and social media, if you had authorized their use.
- Sizes, measurements and makeup notes.
- Ad-form data, and we remove you from our advertising audiences.
What the law requires us to keep
- Signed contracts, invoices, receipts, and payment and tax records, for to be confirmed.
- Signed photo releases and their withdrawal, as proof of what you agreed to.
- Your number or email on our do-not-contact list, with the date you opted out, so we don't message you again by mistake.
- Messaging consent records, for to be confirmed, to comply with communications laws.
- Whatever is needed for an ongoing dispute, claim or investigation, only while it lasts.
We keep that information securely, only for those purposes, and delete it when the period ends. Backup copies are deleted automatically within to be confirmed. We'll tell you in writing what we keep and why.
Material already printed or shared by others may not be fully removable.
Timelines and verification
- We confirm receipt of your request within to be confirmed.
- We complete it within to be confirmed of verifying your identity. If we need more time, we'll tell you and explain why.
- To protect your data, we verify that the request is yours: we match what you give us with what we hold and may send a code to the email or phone you used with us. If the request comes from Facebook, Facebook handles that verification.
- An authorized person may ask on your behalf with your written permission; we may also ask you to confirm directly.
- When we finish, we email you a confirmation and update the status under your code.
Minors' data
If the data is about someone under 18 (for example, photos of a quinceañera or a baby), the request is made by their parent or legal guardian. We'll verify that you are the person who booked the session or their legal representative.
If a minor messaged us directly on social media or the website, their parent or guardian can ask us to delete that conversation. If they were under 13, we delete it as soon as we learn of it, even without a request.
Check your request status
Enter the code we or Facebook gave you.
Questions?
to be confirmed d/b/a Kova Photo Studio · to be confirmed, Miami, Florida · to be confirmed · to be confirmed